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#961
16-10-2017, 09:33 AM
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Re: 2 young lives lost
Confusion, hiccups for commuters during Downtown Line open house
A train fault, which disrupted service between Bukit Panjang and Beauty World for about 45 minutes until 1.21pm, affected commuters at DTL’s new stations as well. . By Alfred Chua Published: 4:10 PM, October 15, 2017 Updated: 4:25 PM, October 15, 2017 SINGAPORE — A day out with the family to check out the Downtown Line’s new stations took an interesting twist on Sunday (Oct 15) for sales manager Joanne Chew. The 29-year-old resident of Tampines West was at the Bedok North station when she, her husband and mother-in-law were told to disembark from the train – after waiting 10 minutes for it to move. “Half the lights in the train had suddenly shut off. Then we were told to get off the train because of a train fault,” she told TODAY. Describing the “confusion” at the Downtown Line 3’s (DTL3) Open House, Ms Chew said she was “surprised” by the hiccup. The Open House on Sunday for DTL3 – the third leg of the line, consisting of 16 new stations from Fort Canning to Expo – offered free rides to commuters and featured games, activities and performances. But a train fault, which disrupted service between Bukit Panjang and Beauty World for about 45 minutes until 1.21pm, also affected commuters at DTL’s new stations. SBS Transit, which operates the Downtown Line, tweeted about the service disruption from Bukit Panjang to Beauty World, but has not explained why train service on the newest leg of the line was affected. When TODAY was on a Bukit Panjang-bound train at Bedok Reservoir station at around 12.20pm, the train stopped at the station for about 15 minutes, and announcements were made about a 10-minute delay due to a train fault. There was some confusion among commuters, as they waited for the train doors to close and for service to resume. Some exited the train cabin, wondering what had happened. The train later stopped at Bedok North for around 10 minutes. Mr Jason Fu, 35, a real estate agent was at Kaki Bukit MRT station with his family. They had started from Tampines East because they had wanted to collect stamps as part of the Open House games. Mr Fu and his wife said the train stopped at every stop from Tampines East for about five to 10 mins. His wife, who only wanted to be known as Ms Ong, said that she observed that at Bedok North station, the doors had nearly shut on a passenger, as well as another with a personal mobility device. While Mr Fu felt that these hiccups were to be expected given it was the first day of passenger operations, Ms Ong, an assistant marketing manager, felt that it was “not a pleasant experience”. continue reading here : http://www.todayonline.com/singapore...ine-open-house What is train fault ? New equipment not working properly ? Is the mrt safe for travel or not ? So how Mr Khaw ?
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A good government strives to make its citizens' lives better and not make it harder . Ignore list : rocket_boy is a COWARD rocket_boy is now Zapzaplah aka zaplamparlarzap warboi Craz78 Blacklist bros who I up but never return Evetan86 sbftiankon Wally888 
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#963
16-10-2017, 04:25 PM
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Re: 2 young lives lost
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How can you protect Singapore when you can't protect your own military hardware ? Many thanks to 70% who voted for them .
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#965
16-10-2017, 07:03 PM
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Re: 2 young lives lost
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A good government strives to make its citizens' lives better and not make it harder . Ignore list : rocket_boy is a COWARD rocket_boy is now Zapzaplah aka zaplamparlarzap warboi Craz78 Blacklist bros who I up but never return Evetan86 sbftiankon Wally888
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#966
16-10-2017, 07:07 PM
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Re: 2 young lives lost
In full: SMRT CEO Desmond Kuek on 'deep-seated cultural issues' behind history of service disruptions
SMRT president and group CEO Desmond Kuek says he takes full responsibility for "all that has happened under my watch". TODAY File Photo Published: 6:30 PM, October 16, 2017 Updated: 6:48 PM, October 16, 2017 In a two-page statement, SMRT's president and group chief executive officer Desmond Kuek apologised to commuters for the Oct 7 20-hour service disruption on the North-South Line, one of the worst in the transport operator's history. He also acknowledged that "many of our major disruptions in the past have been attributed in some part, or all, to human error or failure". This is his statement in full: On behalf of all of us in SMRT, I apologise to members of the public who were affected by last weekend’s disruption. We are all deeply pained by what happened. Many have asked what SMRT has done since the Dec 2011 incidents. Please allow me to address these questions upfront. Since 2012, SMRT has gone into overdrive to address maintenance issues arising from age-related serviceability issues. We beefed up and renewed the Trains team. Staff strength increased from 3,500 to 5,300 today, with nearly triple the number of Engineers to nearly 500 now. Our SMRT Institute was transformed to better meet the professional and vocational training requirements of the workforce that had been significantly expanded to meet the intensified demands. We also tied everyone’s performance incentives to a basket of measures, of which safety and reliability was given the greatest weight. We subjected the company to an independent review for asset management through international ISO 55001 certification and have achieved level 3 (out of a possible 4) to date. This is a serious undertaking in our concerted effort to strengthen process discipline. continue reading here : http://www.todayonline.com/singapore...l-flooding-nsl No need to talk so much . The only honourable thing left for you and your management team is to resign and take accountability and responsibility for your failures on the job . Already 2 people have died on your watch .
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A good government strives to make its citizens' lives better and not make it harder . Ignore list : rocket_boy is a COWARD rocket_boy is now Zapzaplah aka zaplamparlarzap warboi Craz78 Blacklist bros who I up but never return Evetan86 sbftiankon Wally888
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#967
16-10-2017, 07:12 PM
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Re: 2 young lives lost
SMRT steps up anti-flood checks, overhauls maintenance team structure following NSL tunnel flooding
To prevent a repeat of the underground MRT tunnel flooding two weekends ago, which completely shut down train services along six stations on the North-South Line, rail operator SMRT has put in place several flood protection measures. Photo: SCDF By Louisa Tang Published: 6:30 PM, October 16, 2017 Updated: 6:37 PM, October 16, 2017 SINGAPORE — To prevent a repeat of the underground MRT tunnel flooding two weekends ago, rail operator SMRT has put in place several flood protection measures. All sensors and water pumps will be checked monthly from now on, rather than every three months. Every pump and float switch at tunnel portals will also be changed by the end of the year. At a media briefing on Monday (Oct 16), SMRT revealed that a faulty float switch caused train services to break down along six stations on the North-South Line over the weekend of October 7 to 8. Transport Minister Khaw Boon Wan also blamed poor maintenance of the anti-flooding system for the disruption. Float switches activate the pumps when water in the storm water pit reaches a specific level. The malfunction led to water overflowing from the pit during a downpour on Oct 7, entering the tunnel through the rail tracks where trains from Bishan MRT Station go underground towards Braddell MRT Station. The tunnel portal’s water pumps and float switches at Bishan were last replaced in 2011, while the pump system was last checked in June this year. SMRT Trains’ chief executive Lee Ling Wee said that the servicing of the pumping system should have been done in September, but it was deferred till Oct 12 because staff members claimed they could not find a time slot for track access. To guard further against flash floods, SMRT is introducing a remote monitoring system that can send text alerts to employees when there are high water levels. SMRT will also strengthen its standard operating procedures, and its cooperation and coordination with agencies such as the Singapore Civil Defence Force and national water agency PUB. At Bishan MRT Station, a new control panel, improved switch design and new radar sensors will be added to monitor water levels in the sump pit. Immediately after the flooding incident, SMRT checked the pump systems of sump pits at MRT stations from Lavender to Kallang, Kembangan to Bedok, Redhill to Tiong Bahru, and Expo to Changi Airport. All defects found were rectified. SMRT Trains has also recently restructured its engineering and maintenance teams “for greater accountability and focus”, it said. A maintenance and engineering systems group was set up, led by a newly appointed chief maintenance officer, who will oversee all maintenance functions. continue reading here : http://www.todayonline.com/singapore...unnel-flooding So will there be no more flooding in the tunnel ?
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A good government strives to make its citizens' lives better and not make it harder . Ignore list : rocket_boy is a COWARD rocket_boy is now Zapzaplah aka zaplamparlarzap warboi Craz78 Blacklist bros who I up but never return Evetan86 sbftiankon Wally888
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#968
16-10-2017, 07:17 PM
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Re: 2 young lives lost
Khaw apologises for NSL flooding, says SMRT's Bishan maintenance team 'has failed us'
By Louisa Tang Published: 6:30 PM, October 16, 2017 Updated: 6:30 PM, October 16, 2017 SINGAPORE – In his first comments on the unprecedented flooding-induced train outage on Oct 7, Transport Minister Khaw Boon Wan apologised to commuters but pinned the blame squarely on operator SMRT’s maintenance regime. “The bottomline is that MRT tunnels should not be flooded,” he said at a media briefing on Monday (Oct 16). Noting that the holding tank reservoir under the train tracks has a 5,000 cubic metres capacity, dwarfing the 640 cubic metres of rainfall near Bishan that day, Mr Khaw added: “The SMRT team in charge of maintaining flooding system at Bishan has failed us.” SMRT's head honchos, including group president and chief executive officer Desmond Kuek and chairman Seah Moon Ming, also apologised for the disruption. Mr Kuek also acknowledged criticism that has surfaced about SMRT’s work culture. “Indeed, many of our major disruptions in the past have been attributed in some part, or all, to human error or failure. We regret that this is so,” he told a press briefing. He assured that the rail operator would “redouble efforts to instill a strong culture of operational discipline in our workforce”, as well as strengthen engineering and maintenance capabilities to serve an ageing and expanding MRT network. Train service for six stations along the North-South Line was down both ways for more than 20 hours overnight that weekend, after flooding in the tunnel between Bishan and Braddell MRT stations. Thousands of commuters were affected by the outage, which was one of the worst since the 2011 disruptions that led to a Committee of Inquiry. The Land Transport Authority (LTA) issued a statement after normal train service resumed in the afternoon of Oct 8, saying the flooding was caused by the water pump system at the tunnel failing. At the media briefing on Monday, the extent of how poorly the anti-flooding system – installed in 2011 – was maintained emerged. The storm water pit at Bishan was found lined with sludge, despite quarterly checks. continue reading here : http://www.todayonline.com/singapore...ise-and-pledge Hello Mr Khaw don't just blame the workers the management ; LTA and you should also take responsibility for what happen ? Will you resign and your assistant resign to take full responsibility for what happen ?  Can the honourable minister assures us that there will be no more breakdown ? Also is it safe to travel on the trains ? Will LTA impose a fine on SMRT ?
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A good government strives to make its citizens' lives better and not make it harder . Ignore list : rocket_boy is a COWARD rocket_boy is now Zapzaplah aka zaplamparlarzap warboi Craz78 Blacklist bros who I up but never return Evetan86 sbftiankon Wally888
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#969
16-10-2017, 07:25 PM
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Re: 2 young lives lost
SMRT takes 'full responsibility' for tunnel flooding, says CEO Desmond Kuek
SMRT CEO Desmond Kuek apologised to commuters at a media conference on Monday (Oct 16) on the MRT tunnel flooding incident on Oct 7. (Photo: Mediacorp) 16 Oct 2017 06:30PM (Updated: 16 Oct 2017 07:12PM) SINGAPORE: SMRT CEO Desmond Kuek apologised to commuters affected by the Oct 7 weekend disruption caused by a flooded tunnel on the North-South Line (NSL) in a press conference on Monday (Oct 16) that detailed the causes of the incident. Addressing criticism that SMRT has received about its work culture, Mr Kuek said that "deep-seated cultural issues" remain within the company that need more time to root out, despite some progress being made. "Indeed, many of our major disruptions in the past have been attributed in some part, or all, to human error or failure," Mr Kuek said. " We regret that this is so." He said that "nine in 10 of our people are incredibly committed, professional and commuter-focused". In response to reporters' queries, he said one area that needs to be strengthened is the "level of accountability by supervisors". This includes "the level of ownership and responsibility over what’s not working well ... The openness in which some issues are reported", he added. Referring to the replacement of SMRT's vice-president for maintenance after the incident, Mr Kuek said it is not "just one person's fault, but because he’s the head of this particular function we removed him from his responsibilities there ... and put somebody else in charge for the time being.” Mr Kuek added that he takes full responsibility for the incident: "On behalf of all of us in SMRT, I apologise to members of the public who were affected by last weekend's disruption. We are all deeply pained by what happened." SMRT CHAIRMAN APOLOGISES Speaking before Mr Kuek, chairman of SMRT Corporation and SMRT Trains Seah Moon Ming bowed as he apologised to commuters. "SMRT has failed to prevent this incident from happening. SMRT takes full responsibility for this incident," Mr Seah said. "SMRT wants to, and aims to make things right for our commuters." He added: "We know we have disappointed you and affected your life with each MRT service disruption. I ask for your patience and kind understanding, to allow us to work towards providing you with a better and smoother commuter experience." Read more at http://www.channelnewsasia.com/news/...ys-ceo-9315322 So you and your management team should also resign to take full responsibility and accountability .
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A good government strives to make its citizens' lives better and not make it harder . Ignore list : rocket_boy is a COWARD rocket_boy is now Zapzaplah aka zaplamparlarzap warboi Craz78 Blacklist bros who I up but never return Evetan86 sbftiankon Wally888
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#970
16-10-2017, 08:22 PM
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Re: 2 young lives lost
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#971
16-10-2017, 08:34 PM
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Re: 2 young lives lost
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#972
16-10-2017, 09:50 PM
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Re: 2 young lives lost
SMRT CEO Desmond Kuek breaks silence, addresses public
The last time he was quoted publicly talking about his company was a full month ago. By Jeanette Tan | 24 mins The last time we heard from SMRT CEO Desmond Kuek was on September 15, when he was quoted about his company winning a tender to operate the Thomson-East Coast Line. In the month that has followed, we can’t even keep track of the number of MRT service disruptions, delays and breakdowns we’ve seen. But not a word from him. Not till now. Finally, the man we’ve all been longing to hear from has spoken. On Monday afternoon, he, together with Transport Minister Khaw Boon Wan and a group of other high-level staff gathered to address the media on the October 7 tunnel-flooding incident that stalled train services between Ang Mo Kio and Newton stations for almost an entire day. It was so bad that the Singapore Civil Defence Force had to be called in to help with tackling the flood, working through the night to do so. continue reading here : https://mothership.sg/2017/10/smrt-c...resses-public/ He should be sacked .
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A good government strives to make its citizens' lives better and not make it harder . Ignore list : rocket_boy is a COWARD rocket_boy is now Zapzaplah aka zaplamparlarzap warboi Craz78 Blacklist bros who I up but never return Evetan86 sbftiankon Wally888
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#973
17-10-2017, 06:38 AM
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Re: 2 young lives lost
‘Old system’ of penalties and fines led to adversarial relationship between regulator and operator: Khaw
While the Land Transport Authority (LTA) will decide on penalties for train operator SMRT, Transport Minister Khaw Boon Wan said he prefers to avoid the “old system of penalties and fines” provided by the existing licensing framework. Photo: Koh Mui Fong/TODAY By Valerie Koh Published: 12:00 AM, October 17, 2017 Updated: 12:46 AM, October 17, 2017 SINGAPORE — While the Land Transport Authority (LTA) will decide on penalties for train operator SMRT, Transport Minister Khaw Boon Wan said he prefers to avoid the “old system of penalties and fines” provided by the existing licensing framework. “If you ask me, my preference is not to go back to this old system of penalties and fines because it created a very adversarial relationship between the regulator and the operator,” said Mr Khaw at a joint media briefing with SMRT on Monday (Oct 16). The acrimonious relationship between both parties was a stumbling block to achieving excellence, he said. Mr Khaw took on the transport portfolio in Oct 2015, a month after SMRT was fined S$5.4 million for the Republic’s worst train disruption that affected 413,000 commuters in July 2015. In July 2012, SMRT was fined S$2 million for two disruptions in December 2011 that affected 221,000 commuters. Under the Rapid Transit Systems Act, operators can be fined up to S$1 million or 10 per cent of their annual fare revenue for the affected line, whichever is higher. “Two years ago, the immediate reaction was — who’s to blame?... In such a relationship, it’s always, ‘I’m not responsible, it’s not me, it’s a design problem.’ Then (the) design (team) says, ‘No, this is (a) maintenance problem.’ And everything just ding-dongs,” said Mr Khaw. In the past two years, he has worked to bring regulator and operator together as a team to address major and minor problems together, he said. The aviation industry pioneered such a working relationship, forming joint committees to investigate aviation incidents, he added. The LTA will mull over the facts of the case and the mitigating factors to mete out penalties for the flooding incident between Bishan and Braddell MRT station on Oct 7. “For this particular issue, that’s for the LTA board to decide,” said Mr Khaw. Days after the flooding incident last week, it was reported that SMRT replaced a senior staff member in the maintenance team. Mr Ng Tek Poo, the vice-president for maintenance, was replaced by Mr Siu Yow Wee, the director of station operations, with immediate effect. At the media briefing, SMRT chairman Seah Moon Ming said he made the decision to remove the team leader immediately, without naming anyone. Team members and their superiors will also see their bonuses being cut. “Because he is the head of this particular function, we removed him from his responsibilities there. It allows us to investigate the entire workflow and processes and culture in that sub-unit in a more open and transparent way... but (he) may not end up as (the only) person,” said SMRT group chief executive Desmond Kuek. Internal investigations continue but SMRT has pinpointed several weak areas: The level of accountability by supervisors, the level of ownership over “what is not working well”, and the openness in reporting issues on the ground. These are areas in which the operator will be improving, pledged Mr Kuek. continue reading here : http://www.todayonline.com/singapore...r-and-operator Should fine SMRT at least 2 million for the major disruption . Should sack Desmond Kuek and Lee Ling Wee . The entire board of SMRT should take a pay cut of 30% . The transport minister should resign to take full responsibility as people lose trust in PAP . The new train model simply does not work . Should not have price fare increase for train rides for the next 5 years .
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A good government strives to make its citizens' lives better and not make it harder . Ignore list : rocket_boy is a COWARD rocket_boy is now Zapzaplah aka zaplamparlarzap warboi Craz78 Blacklist bros who I up but never return Evetan86 sbftiankon Wally888 Last edited by skyleon; 17-10-2017 at 06:49 AM.
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#974
17-10-2017, 06:43 AM
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Re: 2 young lives lost
'Bad luck' that DTL disruption happened during open house, says Transport Minister Khaw
16 Oct 2017 09:54PM (Updated: 16 Oct 2017 10:00PM) SINGAPORE: It was "bad luck" that train service was temporarily disrupted during Sunday's preview of new stations along the Downtown Line (DTL), said Transport Minister Khaw Boon Wan on Monday (Oct 16). A train fault near Hillview station suspended train service between Bukit Panjang and Beauty World stations on DTL2 for about 40 minutes, while services along DTL3 were also affected. Still, the DTL remains one of the most reliable lines in terms of mean kilometre between failure (MKBF), Mr Khaw noted during a question and answer session after a news conference on the North-South Line tunnel flooding incident on Oct 7. The DTL, which is operated by SBS Transit, clocked an MKBF of more than 1 million kilometres in a mid-year report by the Land Transport Authority (LTA). “I hope commuters realise that high MKBF doesn’t mean no delay," said Mr Khaw. "Sometimes things will happen … For it to happen when we are doing an open house, that is bad luck. “But I was happy to read that the recovery effort was quite speedy. And I hope we do appreciate some of these improvements that have been made in the system - that people are able to go in, identify the fault, correct it and and fix it." He added: “So what are the odds for bad things to happen, when you are celebrating good things?” Citing an article in The Economist, Mr Khaw said there was “a rational basis for it”. “Supposing the line is very reliable and you hit 1 million km MKBF,” he explained. “You praise them, but what does it mean? When you reach a million, the risk of you getting a failure is anytime now, unless you achieve 2 million km MKBF. “When you’ve just achieved 1 million, then the likelihood of a delay happening the next day or next week is very high. That is how things work. It is statistical.” Mr Khaw added: “But of course, we should all try to strive towards perfection, meaning infinite MKBF. We know it’s very difficult, but we should look at the outcome versus the current status quo. Are we improving? Read more at http://www.channelnewsasia.com/news/...e-says-9316350 Is it really bad luck Mr Khaw ? Can you take responsibility or not that there is indeed something wrong with your mrt system ?
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A good government strives to make its citizens' lives better and not make it harder . Ignore list : rocket_boy is a COWARD rocket_boy is now Zapzaplah aka zaplamparlarzap warboi Craz78 Blacklist bros who I up but never return Evetan86 sbftiankon Wally888
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#975
17-10-2017, 06:48 AM
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Re: 2 young lives lost
SMRT apologises: Couldn’t someone have spoken in the past 9 days?
Negative impressions have already been formed and hardened in the meantime. By Sulaiman Daud | 5 hours On Saturday Oct. 7, the North-South MRT line was flooded, with one train left stranded. It took the combined efforts of SMRT, the SCDF, and PUB to drain the water out of the tunnels and restore service to the stricken line by the afternoon the next day. It was nine days later that a press conference was held at the SMRT Bishan Depot to explain how and why the flood occurred. The big names present included: •Minister for Transport Khaw Boon Wan •LTA CEO Ngien Hoon Ping •LTA Deputy Chief Executive (Infrastructure & Development) Chua Chong Kheng •SMRT Chairman Seah Moon Ming •SMRT President and Group CEO Desmond Kuek •SMRT Trains CEO, Lee Ling Wee •Chairperson of Government Parliamentary Committee for Transport and MP Sitoh Yih-Pin Both Seah and Kuek took responsibility for the disruption, apologised, and asked for the public’s patience while maintenance and upgrading work was carried out. Seah even took a bow to show his deep sense of regret. After the press conference concluded, however, one nagging question still remained. Why didn’t someone say something sooner? Khaw was hosting an ASEAN meeting Khaw began his speech by addressing the delay in informing the public. “I could have done so last week, in two days as soon as we established the facts. But I was really very busy hosting the ASEAN meeting, and that’s why we waited until today. But whatever follow up action that need to be done had started and proceeded immediately after the incident. So nothing was being held up because of this delay.” The meeting Khaw was referring to was the 23rd ASEAN Transport Ministers Meeting & Associated Dialogue Partner Meetings (with China, Japan and South Korea) that took place on Oct. 12 and 13. It was Singapore and Khaw’s turn to host. Despite this, couldn’t Khaw have posted an update, however brief, about the ongoing repairs and investigations at Bishan MRT station? Although Khaw is active on social media, he did not post an update until the press conference on Oct. 16. That’s a period of silence of nine days on the incident. Bear in mind that he also posted about matters not related to the ASEAN meeting, such as this one about transport-related start-ups on Oct. 13. continue reading here : https://mothership.sg/2017/10/smrt-a...e-past-9-days/ So do you still want to vote for PAP ? 
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A good government strives to make its citizens' lives better and not make it harder . Ignore list : rocket_boy is a COWARD rocket_boy is now Zapzaplah aka zaplamparlarzap warboi Craz78 Blacklist bros who I up but never return Evetan86 sbftiankon Wally888
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