Quote:
Originally Posted by kaisiong
Remember last time Mint knew that she had offended a customer, she will quickly message the customer to apologise and promise to improve her service, etc. Seriously I always totally she either afraid that the customer will give her a bad review resulting in many bros boycotting her or worst customer call AV to raid her unit. I feel regardless if u are ang pai here, should not really treat customers like carrot head. We make an effort to book her, travel all the way and then got smoked is really a big NO for me. Will certainly reply her in a harsh manner about my unhappiness..
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That, my friend, sums it up! There aren't many AP that are the level of Mint's popularity. Yet when she makes a mistake (or lose her cool..she is quite fiesty after all..), her apology is always genuine with real intention to makeup for it. That earns our respect cos honestly she can choose to be a bitch, delete those she offended and still her Q of customers will be there. Same for OG Momo, she aeroplane will be apologetic and offer alternatives. Said many times, ATTITUDE is everything in a service line
Sure, any ML, AP or not can choose to behave in any manner they deem fit la. Imho, us as customer ought to have some dignity too. If unapologetic aeroplane/ doublebook/ regular lame excuses are something you can't stomach, take a firm stance and axe the ML from your list and spend your $$ elsewhere. In life, if you repeatedly accept shitty treatment, then yah, you probably asking to be treated like shit.